Welcome to the overview of CRT services and products. Thank you for your interest in our company and products. We invite you to read the following overview and then visit our other informative pages by clicking the links at the bottom of the page.

The Emergency Operations Plan (EOP)

img In our Post 9-11 world, we have all come to expect a coordinated safety effort between building management and local public safety agencies. The occupants, tenants, employees and visitors that are present in your facilities expect the property owners, building management teams and public safety officials to ensure their safety and security on a 24/7 basis.

One step in ensuring their safety is to have a facility-wide EOP. This plan guides building management’s response to an emergency and ensures that critical steps are taken – in the appropriate sequence and in a timely manner.

The Aegis First Responder System greatly enhances the efficiency and effectiveness of your facility’s EOP by improving communications and establishing critical information management.

Situationally Aware Action Plan


Aegis is a web-based data tool that delivers critical building information to public safety officials and building managers (before, during and after an emergency).

Aegis helps First Responders quickly develop an informed and situationally aware action plan by providing an instant, multimedia snapshot of a targeted building or property.

Aegis is a multimedia software solution that delivers vast quantities of critical building information – enabling first responding police officers, fire fighters, paramedics and building managers to gain an instant, detailed snapshot of a facility’s physical structure, geography and orientation as well as building operating systems and the people involved in a developing emergency situation.

When deployed, Aegis provides the most complete and current information possible to help first responding teams and facility managers quickly develop an informed and situationally aware action plan for an effective and safe first response.

Basic Emergency Response Requirements

img In the confusion of the first few minutes (or even hours) of an emergency situation, time is of the essence.

Consider for a moment the following list of basic emergency response requirements relating to the people, the operation and the safety of your facility. How would these basic yet critical requests for information be handled? Keep in mind that the facility management team and first responders will need this information immediately!

  • Who is responsible for supplying needed information to first responders?
  • Who else knows what information to supply?
  • From what sources and locations does the information come?
  • In what forms and formats is the information stored?
  • Is the information up-to-date?
  • How long does it take to gather the information?
  • Would the information even be available?
  • How is the information delivered to first responders?

Current State of Your Critical Information


The retrieval and utilization of critical building or property information under the stress and confusion of an emergency situation can be difficult and time consuming. Gathering this facility information is made even more difficult when it is stored in various on and off-site locations and in a variety of forms and formats.

A further complication is added when some institutional or intellectual data is in the possession of a key individual who might not be available at the time of the emergency.

The critical information for a typical building is in the possession of a number of individuals, in a number of different departments and in one or more of types of storage.

These include:

Individuals and Departments

  • Senior Management
  • Human Resources
  • Building Management
  • Tenants
  • Maintenance
  • Security

Types of Storage

  • Unlocked file cabinets
  • Locked file cabinets
  • Restricted access locations
  • Within the affected ‘emergency’ area (and inaccessible)
  • Off-site
  • On local computers and memory devices
  • Local server
  • Remote server

Having all your critical data in one source makes it immediately available to first responders and key personnel when the need arises.

An Unmatched Delivery Systemx

The most important step in the development of a sound EOP is having an effective delivery system for all that information – a system that makes all the data available to all those who can utilize it most effectively.

A set of dusty binders is of marginal value and may likely be contaminated with the liability of previous out-of-date versions. Prudent property managers can’t leave emergency planning to chance and dusty binders.

The Aegis First Responder System proactively and effectively leverages technology to collect, organize, deliver, distribute and update critical information. That information can then be quickly placed into the hands of first responders and building management teams who can most efficiently execute those plans and utilize the information.

Before 9/11, a “hope it doesn’t happen to me” mentality seems to have been the default EOP. In today’s world a professionally drafted emergency response and operations plan is vitally necessary, written in concert with the uniform tenants of emergency management as adopted by local, state and federal government agencies as well as business best practices recommended by BOMA, NFPA, BSI, ASIS, NIST, EMAP (mitigation, preparedness, response and recovery).

Emergency Response System (ERS)

The CRT staff helps form partnerships between facility management teams and local public safety agencies, the actual police officers and fire fighters that will respond to your facility in the event of an emergency. Regular training and exercising of your Aegis deployment and EOP is vitally important. Exercising your plan is where you discover what works and what needs reworking. With these partnerships and training, the personnel that will be responsible for responding competently to your emergency will now be ready to respond with confidence and authority.

Components of an Optimal ERS:

Emergency planning, electronic multimedia data delivery, system training and emergency response system exercising work hand in hand to proactively prepare for a rapid and safe first response to your facility at the onset of an emergency situation. The coordinated use of the four following concepts will increase the effectiveness of your emergency plan exponentially.

1. EOP

  1. Authored by a professional consulting firm specializing in drafting planning documents focusing on emergency operations plans, disaster preparedness plans, business continuity plans, comprehensive emergency management plans, continuity of operations plans, etc.

2. Emergency Response System Assembly and Coordination (Aegis)

  1. Electronic data collection, data organization, data retrieval, data delivery and data dissemination.
  2. Authored, configured and deployed by a professional consulting firm with boots-on-the-ground first responder, special operations and emergency planning experience and expertise.
  3. Professional IT expertise in server-driven geospatial data-collection, data-retrieval and data-distribution with delivery through a user-friendly browser-based interface.

*Of important note is that professional consulting firms specializing in authoring a variety of emergency planning and recovery documents rarely, if ever go into the actual operational and informational details that the CRT team captures. This is the critical information that your first responders and facility management teams will ultimately utilize to contain, control and resolve the emergency situation.

3. Training

  1. Training on the use of your ERS most efficiently conducted by the firm that has deployed that system (CRT – Aegis).

4. Exercise your ERS

  1. Conducted by a professional consulting firm specializing HSEEP compliant exercise training in emergency management, disaster preparedness, business continuity, etc.
  2. Discussion Based Exercises and Operations Based Exercises (DBE / OBE)
    1. The purpose of both discussion and operations-based exercises is to familiarize participants with current plans, policies, agreements and procedures and may be used to develop new plans policies agreements and procedures.
    2. While the purpose of DBEs and OBEs are very similar they differ in delivery, scope and complexity.
  3. Discussion Based Exercises
    1. Exercise types include Seminars, Workshops, Tabletop Exercises (TTX) and Games.
    2. DBEs are generally less elaborate and are conducted in a classroom/conference room environment as a simulation.
  4. Operations Based Exercises
    1. OBEs include Drills, Functional Exercises and Full-Scale Exercise.
    2. OBEs are generally more elaborate and are conducted in a real-world “role playing” environment. The drill, functional exercise and full scale exercise are progressively more complex and can involve multiple agencies, multiple jurisdictions and multiple disciplines.

Aegis Program Planning – Data In One Source

CRT staff and team members have decades of experience as law enforcement and fire services first responders, emergency planners and industry thought leaders. These top professionals personally apply the skills and knowledge gained through training, education and field experience throughout your Aegis deployment.

The Aegis deployment begins with a series of highly focused on-site visits to engage the Aegis technology and collect, analyze and catalog your critical facility operating information (people, data and physical assets).

The CRT team orients personnel from your core departments to the Aegis data and planning interface and conducts interviews with key personnel to gather information relating to your facility’s essential operational systems, functions, resources and events. All critical information is identified, organized and prepared for input into the Aegis system.

Aegis Reporting – Over 50 Essential Report Elements

Aegis features a data structure and compilation tool for assembling and displaying reports. This tool captures and presents detailed reports on over 50 critical sources and resources relating to your facility’s operations. The reports are organized into five categories:

1. Physical Locations

  • Reports describing common physical locations in and around the facility such as the lobby, parking facilities, roof, engineering section, tenant occupied floors, site (property on which the building/facility is located), contiguous properties (surrounding areas), etc.

2. Mechanical and Electronic Operating Systems

  • Elevators, life safety, engineering (HVAC, utilities, backup power), telecommunication, access control, intrusion detection, CCTV, etc.

3. Plans

  • Reports such as Business Continuity Plan (BCP), Continuity of Operations Plan (COOP), Security/Risk and Vulnerability Assessment (SVA or VA), Emergency Operations Plan (EOP), Business Impact Analysis (BIA), Disaster Recovery Plan (DRP), Comprehensive Emergency Plan (CEMP), etc.

4. Drawings and Graphic Documents

  • Drawings and floor plans, adjacent properties, CCTV, stairwells, elevators, access/egress, (table and matrix formats), etc.

5. Databases

  • Tenant contact list, emergency contacts, subcontractors, hazmat inventory.

Aegis Training – Key Personnel and Public Safety Agencies

From day one, the CRT team engages and trains your key facility personnel on the implementation, operation and maintenance of the Aegis system – but the training goes beyond the boundaries of your property.

An additional Aegis focus is the inclusion of local public safety agencies in a “community involvement” / “individual empowerment” relationship with your facility. This type of relationship leads to strong partnerships between your key facility personnel and local police and fire departments.

In fact, these public service agencies employ the first responders that will be answering your calls for service. The purpose of this type of training and collaboration is to jointly engage in ‘all hazards’ preplanning and to proactively encourage the testing and exercising of the Aegis system with your facility’s EOP.

Aegis Deployment – Instant Access to Your Critical Data

The planning, data collection, reporting and training elements of the system culminate with the Aegis deployment. At its core, Aegis is a server-driven, browser-based, multi-media data system that dynamically reports on all vital areas of facility operations with a focus on people, data and physical assets. Once deployed, all program elements are ready for instant access by facility management personnel and first responders – should an emergency situation occur.

The centerpiece of the Aegis system is a user-friendly interface with a set of straightforward navigation tools. These tools allow users to locate, retrieve and utilize critical information in meaningful ways. Exhaustive, hands-on training combined with extensive on-screen help establishes the familiarity and confidence of your operators with the system.

Aegis Solution – Preparation, Training and Exercising

During an emergency, confusion, panic and chaos quickly set in. This can become a serious challenge to a safe evacuation, containment of the situation and an effective first response.

The manner in which your facility staff handles the situation could literally mean life or death for themselves, other employees, tenants, visitors and first responders. Additionally, a mismanaged emergency can cause increased property damage, greater liability, and a negative public image.

Buildings, facilities and properties today are valued in the hundreds of millions of dollars. Your management budgets are huge. Your responsibilities are even larger.

Effective emergency preparedness requires professional emergency planning, training and exercising. Conduct your emergency planning from a position of proactive preparedness.

Now is not the time to ignore the critically important issue of emergency preparedness. Cutting corners here could leave you and your company exposed for a damaging and unrecoverable landslide of liability.

However, now IS the time to get serious and engage a proven and reliable professional consulting firm that possesses the tools, the professional partnerships and the resources to do the job right.

We invite you to contact the CRT team to discuss the benefits of the Aegis system for your facility.

Aegis System Tour

Click below for a tour of the Aegis system, to see an overview of the powerful core elements. The combination of Aegis plan methodology and program design provide the foundation of a sophisticated and effective ERS that will save lives, protect the property asset and limit liability by providing a rapid, safe and informed first response.

The four basic concepts of emergency response (mitigation, preparedness, response and recovery) are used in concert with the Aegis technology, the creation of partnerships with local public safety agencies, training and exercises. These elements will help you navigate the sometimes tricky and convoluted path to effective emergency preparedness.

Aegis System Tour