Critical Response Technologies’ Emergency Management System (Aegis™ software and integrated methodologies) is the result of many years of developmental effort. This effort has culminated in a very comprehensive, cutting-edge emergency management system. The hub of this system is a sophisticated, server driven, information processing, storage, and delivery network. The network outputs to a user-friendly web interface insuring that the information is always up-to-date and viable.
CRT’s focus and mission is to proactively assist our client in the creation of a positive, profitable and resilient business environment, with decreased liability, and an enhanced public image through safety and security. To that end the use of our program will greatly increase the speed and efficiency of first responders to any emergency situation through the coordinated utilization of the concepts of partnerships, preparedness, planning and communications. We accomplish this by providing an affordable, cutting-edge knowledgebase of critical building information to the “fingertips” of first responders and facility managers. Our program provides an on-going information resource, greatly increasing situational awareness to public safety and to building management teams during all phases of the emergency from preplanning through recovery. The adoption of our methodologies and the deployment of proactive preplanning and response not only enhances safety and security it serves to protect the property asset, reduces corporate liability and serves as a foundation for the property’s life safety protocols.
During his 25-year career in law enforcement in the San Francisco Bay Area our founder, Frank Harper, recognized from education, training and many years of experience, responding to emergency situations, that one of the greatest challenges for first responding emergency personnel is to secure accurate and up-to-date information. Information not only pertinent to the situation but information pertinent to the location where the incident is occurring – geography and orientation. Securing useful information needs to be accomplished as quickly as possible in order to contain the situation, minimize causalities, limit damage and form safe, effective and informed action plans. This is the key to situational awareness in as close to real-time as possible. Delays can, and have, cost lives.
Early in his law enforcement career Frank developed a program methodology which blended community policing concepts, business watch practices and special operations (SWAT/Hostage) tactics. This methodology involved gathering information useful to public safety and building management, relating to the operation of commercial buildings, within his jurisdiction, and organizing that information into a consolidated, user friendly program that provided immediate access. The critical pool of information, and more importantly the partnerships that are formed as a result of the process of information collection, are now available to place into action. Information is now available to the fingertips of Public Safety Personnel (Police, Fire, and Emergency Medical) and Building Owners/Managers, at the preplanning stage of emergency response. The vital information is also available and familiar to emergency responders and building personnel at the onset of an incident, where the information gap is the widest and the need for comprehensive information is most critical. Over the last several years Frank has continued to define his vision by networking with colleagues in public safety and emergency planning arenas as well as building managers to identify and fine-tune information collection and delivery processes in order to provide the finest, cutting edge information resource of essential importance during mitigation, emergency planning, response and recovery. The finished product is a user-friendly, multi-media knowledgebase of critical building information delivered via a secure server powered, web browser database application. Information is current and accurate through ongoing database maintenance and by the continued facilitation of public safety and building management partnerships. Our program follows the tenants of uniform emergency planning as established by FEMA and DHS protocols as well as best business practices.
The first step in the ultimate goal of delivering vital and useable information, to our end users, is information collection. CRT uses highly trained and experienced security engineers who utilize customized methods and techniques to efficiently collect huge quantities of critical multimedia information that we call “big data” from a given client facility. We process incoming data from our field teams using direct online input templates along with other proprietary software and processes.
The heart of CRT’s data network are high performance servers, redundantly imaged, and housed in dedicated state of the art server farms – supervised and protected both physically and internally against direct attack and internal intrusion with the latest software security.
Delivery and Utilization
Once input, processed, and otherwise organized the intuitive, user friendly web interface provides the portal to a vast array of interactive, multimedia client facility information. End users, normally facility management teams, first responding police, fire and emergency medical services, have the ability to retrieve and utilize actionable intelligence, from anywhere in the world via an intuitive, familiar and user friendly web interface.
CRT’s client base is essentially any location that our citizen public gathers for work, recreation, shopping, education medical care, entertainment and so on – essentially the space that people occupy in our Critical Infrastructure, Key Resources (CIKR’s), mostly soft targets. Our products and services are in support of, and congruent to, FEMA defined phases of emergency management: mitigation, preparedness, response and recovery. CRT empowers our clients and enhances their ability to be more self-reliant and confident in their preparation for, and response to any emergency situation. We save lives, protect property assets and promote community resiliency during all phases of management cycle.